Occupation: President
Company: Customer Value Management, LLC
Born: Chicago, Illinois
Education:
MBA, The University of Chicago (1970)
BS in Electrical Engineering, University of Illinois Urbana-Champaign (1967)
Certifications:
Lean Six Sigma
Career:
Owner, Customer Value Management, LLC (1995-Present)
Director of Customer Satisfaction, AT&T (1967-1995)
Lecturer, University of Montana
Creative Works:
Author, “Mastering Customer Value Management: The Art and Science of Creating Competitive Advantage”; Contributor, “The CVA 2000 Collection”
Awards:
Honoree, Recognition of Outstanding Service, American Marketing Advisory Board
Memberships:
Member, American Marketing Association; Member, American Management Association; Member, The Conference Board; Member, Excellence Ireland Quality Association; Member, Finnish Quality Association; Member, New Zealand Organisation for Quality; Member, American Management Association
Family:
Married: Donna
Children: Lauren; Ryan